Frequently asked questions

General Information

Q1: What types of products do you sell?
We specialize in a range of IT products and household items. Our selection includes electronics, computer accessories, home appliances, and more.

Q2: Where are you located?
We are based in Midrand and Cape Town, and our warehouses are stocked with a variety of products ready for quick dispatch.

Product Quality

Q3: How do you ensure the quality of your products?
We source our products from reputable manufacturers and conduct thorough quality checks to ensure they meet our high standards. Additionally, many of our products come with manufacturer warranties for added peace of mind.

Q4: Are your prices competitive?
Yes, our prices are extremely competitive. Since we import most of our stock directly into the South African market, we can offer significant savings to our customers, passing on the value directly to you.

Shipping and Delivery

Q5: How quickly will my order be shipped?
We pride ourselves on our fast shipping. Orders to major centers are dispatched quickly from our warehouse and typically arrive within 3 days.

Q6: Do you offer international shipping?
Currently, we only ship within South Africa. We focus on providing excellent service to our local customers.

Q7: How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping partner’s website.

Warranty and Repairs

Q8: Do your products come with a warranty?
Yes, many of our products come with a manufacturer’s warranty. The warranty period and terms vary by product, so please check the product details for specific information.

Q9: How do I get my product repaired under warranty?
If your product needs repair under warranty, contact our customer service team with your purchase details and the nature of the problem. We will assist you in arranging the repair or replacement as per the warranty terms if we are not able to troubleshoot the problem over the phone.

Customer Service

Q10: How can I contact customer service?
You can reach our customer service team via email at sales@microworldonline.co.za or by phone at 021-555-4320.

Our team is available to assist you with any inquiries or issues you may have.

Q11: What are your customer service hours?
Our customer service team is available from Monday to Friday, 08:00 to 16:30.

Additional Information

Q12: Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on various products. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

Q13: Can I buy in bulk?
Yes, we offer bulk purchasing options for many of our products. Please contact our sales team at capetown@micropointsa.co.za for more information and pricing.

Q14: How do I create an account on your website?
Creating an account is simple. Click on the “Sign Up” button on our website, fill in your details, and follow the prompts. An account allows you to track your orders, save your shipping information, and receive exclusive offers.

If you have any other questions or need further assistance, please don’t hesitate to contact us. We are here to help!